Richard S. Westbrook, MD

Richard Westbrook

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Phone: (915) 313-6300

Patient Satisfaction Survey

Overall Satisfaction
4.8 out of 5
230 Ratings
37 Comments

Dr. Westbrook received his medical degree from University of Texas Medical Branch, Galveston, Texas and completed his residency in Orthopaedic Surgery at University of Washington, Seattle, Washington, with an emphasis on ASIF Method for internal fixation and closed femoral rodding. In addition, he completed a residency at Shriner’s Crippled Children’s Hospital, Spokane, Washington. He is Board Certified by the American Board of Orthopaedic Surgery and a Fellow of the American Academy of Orthopaedic Surgeons. Dr. Westbrook is licensed in Texas, Washington and Montana.

Medical Education/Training

  • Residency - Orthopaedic Surgery, University of Washington, Seattle, Washington
  • Residency - Shriner’s Crippled Children’s Hospital, Spokane, Washington
  • Medical School - University of Texas Medical Branch, Galveston, Texas

Professional Membership

  • American Academy of Orthopedic Surgery

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.8
Friendliness/courtesy of Care provider
4.9
Likelihood of recommending Care provider
4.7
Care provider efforts to include in decisions
4.8
Care provider explanations of prob/condition
4.8
Care provider concern for questions/worries
4.9
Patients' confidence in Care provider
4.8
Care provider spoke using clear language

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Sep 25, 2019
All are always so helpful.
Sep 13, 2019
Dr Westbrook was very patient and answered all my questions abd made sure I understood everything about the operation
Sep 13, 2019
Dr. Westbrook is the best.
Aug 28, 2019
I had to wait. it was worth it to see Dr Westbrook
Aug 28, 2019
I feel, it would be nice, for working people to have one a week available for after 5 appointments or Saturday s even every other Saturday. I am retired now and no problem for me. I see my kids, struggle to obtain their health care needs and work.
Aug 27, 2019
had a problem with prescription, walgreen never got it. had to call your office
Aug 27, 2019
The girl that does the appointments she could smile every now an then would be grrat.
Aug 27, 2019
the girl at the appointment desk could do better like smiling every now and then.
Aug 21, 2019
Always a good experience. Barbara at the check in, is excellent!
Aug 21, 2019
Good experience! Dr. Westbrook is OUTSTANDING!
Aug 21, 2019
Good experience
Aug 21, 2019
Good experience, thorough with her questions
Aug 21, 2019
Good experience. Extremely likely to continue recommending.
Aug 21, 2019
Good experience
Aug 21, 2019
excellent
Aug 21, 2019
excellent
Aug 20, 2019
I might have had to wait a little longer since I did not call to see Dr. Westbrook until that morning. Luckily there was a cancellation and he was able to take care of my problem. I would have waited all day!! My original appointment was Sept. 16th and my knee was hurting so bad that I was having to use a cane. Dr. Westbrook has been my doctor since before he did my knee replacement 12 years ago. I have never had any difficulty with this replacement. The shot he gave me worked miracles!
Aug 20, 2019
I have always received excellent care.
Aug 19, 2019
I actually had a very good feeling about Dr. Westbrook. He was highly recommended by another doctor and a friend. I had confidence in his decisions regarding my knees.
Aug 19, 2019
Waiting was the worst thing about the appointment.
Aug 18, 2019
It was bad restroom
Aug 18, 2019
Provider is excel doctor.
Aug 18, 2019
Spent 40 minutes on the phone before I talk to somebody to reschedule on appointment.
Aug 18, 2019
Very professional knowledgeable and at the same time caring about my injury
Aug 18, 2019
it's getting better
Aug 18, 2019
Vert professional and at the same time caring
Aug 15, 2019
Only problem is it is almost impossible to get an appointment without having to wait for months.
Aug 15, 2019
Doctor provides good care. listened to my concerns. Support staff do not appear to care about the patients. Spend a lot of time talking and laughing with other staff or looking at phones while patients are waiting for services. Doctor's order's, prior authorizations, prescriptions are often not sent out timely and not received by insurance or pharmacy until days later, or not at all. Several times have had to call back to try to get paperwork resent to providers to try to get service after the appt. Service and attention to patient needs after the appt. is almost non existent. Almost impossible to get a call back from the nursing assistants to phone msgs. to address medical issues or to confirm Doctors orders have been processed.
Aug 15, 2019
i'm impressed with the efficiency and professionalism of the staff.
Aug 13, 2019
Everything is great thank-you.
Aug 11, 2019
Good but wait time is long at times.
Aug 10, 2019
Dr. Westbrook has 100% of my confidence and would recommend him to anyone that require Orthopedic Surgery.
Aug 10, 2019
In the past I have had considerably long wait times up to an hour in the waiting room and another 30 minutes to an hour in the exam room. However due to how detailed Dr. Westbrook is and he patients I completely understand the wait times. The only thing I would improve is having the staff notify you of delays when you arrive.
Aug 6, 2019
no one was at front desk
Aug 4, 2019
*Dr. Westbrook is above & beyond - his care is excellent!
Aug 4, 2019
staff is always friendly and kind. Dr Westbrook is amazing, knowledgeable,and best orthopedic doctor ever
Aug 1, 2019
all of your staff was nice and helptul